At getsuper.gg we want you to feel confident about your order. Many of our products - including mouse skates, grip tapes, and mousepads, are intended for regular use and may show wear over time. This policy explains when you can return a product and what to do if something arrives wrong or defective.
Returns within 30 days
You may request a return within 30 days of delivery if the product is unused, unopened, and in its original, intact packaging. Please contact us within that period with your order number before sending anything back.
Once we receive and inspect the return, we’ll refund eligible products to the original payment method. For a change-of-mind return under this 30-day policy, you are responsible for the return shipping cost, unless we tell you otherwise.
Opened or used products
Outside any rights you have under applicable law, we do not accept change-of-mind returns for products that have been opened, installed, applied, or used. This includes products whose surfaces, adhesives, or performance may change through handling or use.
Normal wear from use is not, by itself, a product defect. This does not affect your rights if a product was defective or did not match its description when supplied.
Wrong, damaged, or defective items
If we sent the wrong product, an item is missing, or your order arrives damaged, please contact us with your order number, a description of the issue, and photos where helpful. We’ll review it and arrange an appropriate solution. If a return is needed because we made a mistake, we’ll cover the return shipping cost.
If you believe a product is defective, contact us even if it has been opened or used, or more than 30 days have passed. We’ll assess the issue and provide the remedy required by applicable law, which may include a repair, replacement, price reduction, or refund.
How to request help
Submit a ticket using support.getsuper.gg with your order number and the reason for your request. Please wait for return instructions before shipping a product back.
Your legal rights
This policy does not limit any rights you have under applicable consumer protection law.